- Customer Care can change the number of rings your callers hear before they go to voicemail. Chat with us using the Chat button when available (not available for AT&T PREPAID SM (formerly GoPhone ®)). Call 611 from an AT&T wireless phone. Call 800.331.0500 (AT&T PREPAID customers call 800.901.9878).
- Hello: Like Carol, I set up voicemail OK and can retrieve messages. How do I increase the number of rings before voicemail picks up? It is set at around 3 rings right now and that is not enough unless you are right by the phone.
- Yes! You can now change the number of times that your iPhone rings before a call is sent to voicemail. This is a feature that is controlled by your carrier and you can call them and ask them to change it for you, or you can change it yourself. The process of changing the number of times that your iPhone rings are quite straightforward, although a bit lengthy.
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